Privacy Policy

Privacy Policy

Effective Date: 01/01/2025

Welcome to Sugar & Sass Wellbeing Academy (“we”, “our”, “us”), a service operated under Unboxed Imagination Ltd, a company registered in the United Kingdom. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, products, website, or participating in our programs, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect and process the following categories of personal data:

Identity Data: Name, email address, postal address, telephone number.

Payment Information: Collected through third-party payment processors (e.g. Stripe, PayPal) and never stored directly by us.

Usage Data: Information about how you interact with our site (e.g., page views, time spent).

Communication Data: Messages, emails, survey responses, and community interaction.

Marketing Data: Preferences regarding receiving communications from us.

We do not collect sensitive data (e.g., health information, race, religion) unless voluntarily shared for a specific purpose (e.g., wellness check-ins) and with explicit consent.

2. How We Use Your Information

We use your data lawfully and responsibly, to:

Provide and manage access to our courses, services, events, and member-only content.

Communicate updates, offers, and educational materials.

Improve our content, experience, and service delivery.

Fulfil our contractual obligations with you.

Comply with legal or regulatory obligations.

We do not use your personal data for automated decision-making or profiling.

3. Data Sharing & Third Parties

We do not sell or rent your personal information. Your data may be shared only in the following circumstances:

With trusted third-party service providers, such as payment processors, email marketing platforms, and hosting providers, for the sole purpose of operating our services.

Within our parent company, Unboxed Imagination Ltd, to provide related services aligned with your wellness interests.

Where legally required, to comply with investigations, court orders, or to defend legal claims.

All third parties must adhere to strict confidentiality agreements and data protection standards.

4. Data Retention

We retain your personal data only for as long as is necessary for the purposes outlined in this policy, or as required by applicable laws. You may request deletion of your data at any time, subject to legal exceptions.

5. Your Rights

You have the following rights under UK data protection law:

Access – to request copies of your personal data.

Rectification – to request corrections to inaccurate data.

Erasure – to request deletion of your data where no longer necessary.

Restriction – to limit how we process your data.

Objection – to object to processing for direct marketing.

Data Portability – to request your data in a machine-readable format.

Requests must be made in writing to the email below. We aim to respond within 30 days.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your preferences via your browser settings. Use of our site implies consent to these technologies unless explicitly declined.

7. Security & Risk

While we take reasonable steps to protect your data with secure platforms and best practices, no method of transmission or storage is 100% secure. You acknowledge that you use our services at your own risk. We shall not be held liable for data breaches or losses caused by circumstances beyond our control.

8. Limitations of Liability

To the fullest extent permitted by law, Sugar & Sass Wellbeing Academy and Unboxed Imagination Ltd disclaim all liability for:

Any errors, omissions, or reliance on program materials or advice.

The outcomes of personal decisions made based on program content.

Data loss, misuse, or access arising from third-party providers or user error.

Emotional, mental, or physical responses to coaching or self-help resources.

Our programs do not replace therapy, legal advice, or medical treatment. Users are advised to seek professional support where appropriate.

9. Children’s Data

Our services are not directed to children under the age of 16. We do not knowingly collect or store personal information from minors without verified parental consent.

10. Policy Updates

We reserve the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. Continued use of our services after updates constitutes acceptance.

11. Contact Us

If you have any concerns, data requests, or complaints, please contact us directly:

Email: hello@sugarandsasswellbeingacademy.com
Address: Sugar & Sass Wellbeing Academy is an online business
Operated by Unboxed Imagination Ltd
Company Registration Number: 15138018
United Kingdom